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1RM is committed to customer satisfaction, to ensuring you are satisfied with your purchase. If there is ever an issue with our products or services, please contact us so we can work through these issues with you to ensure you are satisfied with your experience.
CAN I RETURN MY ITEM – WHAT’S YOUR POLICY ON RETURNS?
If the item you’ve received is what you ordered but you have since changed your mind (i.e. you were not happy with your choice of product), and if your product is unused, and in its original packaging, it can be returned, however a 10% “change of mind” restock fee will apply. We also we ask that you pay for the cost of returning the item to us, if applicable. We think that’s only fair.
No returns, exchanges or refunds can be provided on items returned to 1RM in a used condition, or outside our terms and conditions.
Please note that we will be only be providing a refund by the methods available to us at the time of your return. This may involve Bank Deposit, PayPal, Credit Card Reversal or Store Credit. Please allow up to 7-14 days for refunds or credits to be processed.
To facilitate a return, please contact us directly, making sure you have your order number and product details handy. We’ll then work through the process with you.
DAMAGED OR FAULTY GOODS – MY ITEMS ARE DAMAGED OR FAULTY, WHAT DO I DO?
If your gear does not arrive in original condition or there is a fault, 1RM will work together with you to ensure you are provided with what you purchased.
If your gear becomes damaged or faulty after use, we will work together with you to resolve the issue. If your gear has been used according to it’s intended use and are still within the returns period, we will work together with you to organise a replacement or a refund.
Please contact us with your order number, product details, and a detailed description of the issues (videos are best) and we will work with you to organise a replacement.
INCORRECT ITEMS RECEIVED – THE CORRECT ITEM WASN’T RECEIVED, WHAT DO I DO?
We acknowledge that at times, there may be mixed up items that are received. We will work with you immediately to ensure your correct item is received.
Please contact us with your order number, the incorrect item and we will resolve this for you.
OTHER CONCERNS – I HAVE AN ISSUE NOT COVERED ABOVE.
Please contact us directly and we will work through the issue with you.