We are still shipping to all states. Click here for updates.

Hi all. 

We hope you are all staying safe and well.

A few updates:

  • Our online store is open and we are dispatching orders to all states, but our warehouse remains closed for pick-ups.
  • For delivery orders, we will email you when your order has been dispatched with tracking details
  • Pre-order dates are our best estimates and not guaranteed dates. We will notify you of any significant delays.
  • We are experiencing some delays but we are working on continually updating our customers.

Please choose carefully when making a pre-order purchase as any cancelled pre-orders will incur a 10% admin fee.

If you have a general question about what's happening at 1RM, with our stock levels and pre-ordering, shipping or order collection, check our our COVID-19 FAQ below before contacting us - the answer may be there. 

FAQ

Communication

How can I contact you?

These are unprecedented times, and our focus is still on managing and shipping out orders as quickly as possible.

If you need to contact us, please email us at sales@1rm.com.au, or use Facebook Messenger and we’ll get back to you as soon as we can.

You are welcome to call us on 0435 494 428, but we cannot always answer your call. Please leave a message and someone will get back to you.

Please be patient – we are fielding a large volume of messages a day at the moment. Sending us the same message on different platforms, or sending repeated follow-ups just slows everything down.

Stock Levels and Pre-Orders

What do you actually have in stock / what do you have coming in and when? 
We have stock coming and going all the time so there is no fixed list.

You can see an up to date list of what’s in the warehouse here: https://www.1rm.com.au/collections/currently-in-stock

You can see a list of what’s coming in here: https://www.1rm.com.au/collections/pre-orders

When are your restocking?
We have containers arriving all the time, but a lot of this stock is already sold.

The two links above are the best guide of what we have in-stock and arriving.

If it's out of stock, can I pre-order?
Some products are available for pre-order now. These are clearly marked on our website.

Other products are supplied by distributors in Australia who do not yet have products in stock, or are unable to provide dates. These products will remain out of stock until we have confirmed dates.

Can I cancel a pre-order after I've made it. 

You can, but it will incur a 10% admin fee. This is to cover the cost of the resources required to manually cancel your order, and the fee's we are still charged by the financial providers - even if you cancel.

Shipping

Can you deliver to states outside Victoria?
Yes, freight companies are currently exempt from border restrictions so we are delivering to all states as normal.

What are shipping costs?
To check delivery costs simply go on the website, add the items you want to your cart and you'll see a shipping cost in the cart.

Why did my barbell or other items not arrive in the same delivery?
Due to the barbell tube being a significantly different shape to other cartons, our courier often delivers barbells in a separate delivery and they may deliver parts of the same order across different days.

Please be patient.

When will my order be delivered?

In these times, we are aiming to dispatch all orders within 3 business days. Most of the time, we are hitting this internal deadline.

Order Collection

Can I collect my order from your warehouse.
Not at this time. 

 

 

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